Shipping Policy
Fulfillment and Shipping Details
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Fulfillment Speeds:
- We strive to process and fulfill orders promptly. Most orders are dispatched within 1-2 business days.
- During peak seasons or special promotions, there might be slight delays, but we’ll keep you informed.
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Shipping and Processing Timelines:
- Domestic Orders: Expect delivery within 3-5 business days.
- International Orders: Delivery times may vary based on the destination. Please allow up to 10-15 business days.
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Shipping Costs:
- Our shipping charges are transparent and based on the weight and destination of your order.
- We offer free shipping for orders above a certain amount (if applicable).
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International Shipping Options:
- We ship internationally to select countries. Shipping costs will be calculated during checkout.
Missing or Damaged Packages
- If your package is missing or damaged during transit, please contact our customer support immediately.
- We’ll work with the shipping carrier to resolve the issue and ensure you receive your order.
Restrictions and Exclusions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Some items may have shipping restrictions due to legal or logistical reasons.
Return Policy
General Return Guidelines
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Returns and Exchanges:
- We accept returns and exchanges within 14 days of delivery.
- Items must be unused, in their original packaging, and accompanied by proof of purchase.
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Refunds:
- Once we receive your returned item, we’ll process your refund within 5 business days.
- Refunds will be issued to the original payment method.
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Perishable Products:
- Unfortunately, we cannot accept returns for perishable goods (e.g., food items).
How to Initiate a Return
- Contact our customer support via email or phone to initiate the return process.
- Provide details about the item, order number, and reason for the return.
Exceptions
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Final Sale Items:
- Some items are marked as final sale and are non-returnable.
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Customized or Personalized Items:
- Custom-made or personalized products cannot be returned unless they are defective.